Right of withdrawal

This is a courtesy translation. Only the German version is legally binding.

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is thirty days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Beauty Balance, Sophienstraße 22, 76530 Baden-Baden, Germany, info@bb-balance.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by mail or an email). You may use the attached model withdrawal form, but this is not mandatory.

You can also notify us of your withdrawal, quoting your order number, via the contact form.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You shall return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. The cost of returning the goods depends on the product, the country and the quantity. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functioning.

Exceptions to the right of withdrawal

In accordance with § 312g (2) no. 3 of the German Civil Code (BGB), there is no right of withdrawal for distance contracts for the supply of sealed goods which

are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.