Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.
To exercise your right of withdrawal, you must inform us (Beauty Balance, Sophienstraße 22, 76530 Baden-Baden, Germany, info@bb-balance.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
You can also use the order number via the Contact form Please inform us of your cancellation.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. The return shipping costs depend on the product, the destination country, and the quantity. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
There are exceptions to the right of withdrawal.
After Section 312g sentence 1 para. 2 no. 3 BGB Furthermore, the right of withdrawal does not apply to distance contracts for the supply of sealed goods.
For reasons of health protection or hygiene, these items are not suitable for return if their seal has been removed after delivery.
Sample cancellation form(If you wish to cancel the contract, please fill out this form and return it.)
(*) Delete as appropriate. |